We understand that you probably have questions.
Why isn’t Compass touring this year?
Many factors went into this decision. What it boils down to is that we want to keep our campers, their communities, and our educators safe. We go more in-depth about our decision in our announcement email sent back in Feb.
But other organizations in our community have been doing in-person programming for awhile. Why is Compass being so cautious?
During this pandemic every community has been affected differently and we understand many folks have been able to resume in person programming. We are so excited to hear that you’re able to gather in-person in your community!
However, for a small, nation touring company the logistics and risks are still too big to keep all of our communities safe.
We can’t wait to be back in person with you - and know we’ll be there as soon as we can!
Please watch the video below for more of an explanation.
Why isn’t Compass touring this year?
Many factors went into this decision. What it boils down to is that we want to keep our campers, their communities, and our educators safe. We go more in-depth about our decision in our announcement email sent back in Feb.
But other organizations in our community have been doing in-person programming for awhile. Why is Compass being so cautious?
During this pandemic every community has been affected differently and we understand many folks have been able to resume in person programming. We are so excited to hear that you’re able to gather in-person in your community!
However, for a small, nation touring company the logistics and risks are still too big to keep all of our communities safe.
We can’t wait to be back in person with you - and know we’ll be there as soon as we can!
Please watch the video below for more of an explanation.
My 2020 registration got deferred to 2021. What happens to my credit?
That is up to you!
We’ve created THREE options for you to use your credit on theatre experiences for your student:
1. Online Theatre Camp
2. Compass in a Box
3. Credit for a future in-person camp when the world is safe enough for the camp to occur
+ the BONUS of a FREE COMPASS DIGITIAL DYI KIT you can get for your artist to have some fun this year with us while maintaining your credit for the next in-person camp!
For more information, check out the Compass@Home page.
Can I get a refund of my 2020 registration?
We’re unable to offer refunds. Only credits towards the 2021 Compass@Home options or a 2nd deferment of your camp registration credit to future in-person programming. For more information on why, please watch this video where Cassandra explains the specifics.
That is up to you!
We’ve created THREE options for you to use your credit on theatre experiences for your student:
1. Online Theatre Camp
2. Compass in a Box
3. Credit for a future in-person camp when the world is safe enough for the camp to occur
+ the BONUS of a FREE COMPASS DIGITIAL DYI KIT you can get for your artist to have some fun this year with us while maintaining your credit for the next in-person camp!
For more information, check out the Compass@Home page.
Can I get a refund of my 2020 registration?
We’re unable to offer refunds. Only credits towards the 2021 Compass@Home options or a 2nd deferment of your camp registration credit to future in-person programming. For more information on why, please watch this video where Cassandra explains the specifics.
The hardest part of the pandemic for us (besides not being able to be with our students and communities!) is to share that we’re unable to offer any refunds.
We realize that this is not the answer that some were hoping for, but with the broader perspective of why we needed to make this decision/we are unable to make another choice, we hope it’s understandable! We want to make sure we are here to take care of you and all of our communities this year and beyond.
I sent an email requesting a refund since your 2021 announcement email and didn’t hear back. Why haven’t you responded?
We are unable to offer refunds. As a reminder, we shared in our announcement email in February, we will not be responding to questions or requests regarding refunds as exceptions to the refund policy cannot be made and we have dedicated our energies and efforts towards the ways we CAN and WILL be serving you in 2021 and beyond.
I heard you donated money to Color of Change, and yet you aren’t giving refunds. I’d like an explanation.
We’re always a fan of transparency - so thanks for asking!
We understand why the optics of sharing on our website and social media in May 2020 that we’ve donated money to another organization while also not offering refunds may have caused confusion or frustration. So, we’re happy to shed some more light on our actions.
A bit more about the donation made: In May 2020 a $250 donation in name of Compass Creative Dramatics was made to Color Of Change, a nonprofit organization whose mission is to end practices and systems that unfairly hold Black people back and champion solutions that move us all forward.
The donation was not made with Compass funds. Instead, it was made with personal money from our Artistic Director, Wyatt Kent on behalf of Compass Creative Dramatics because we knew the importance of taking a stand and giving to important causes regarding social justice. We hoped that by sharing about that donation publicly it would encourage others to look for ways to support causes fighting for social justice, too!
However, we also knew that because of the financial impact of the pandemic on Compass, we did not have the resources currently to be making donations.
So, Wyatt offered to donate his own personal money in our name so that we as a company could be making ethical choices in both directions: show support as an organization of an important cause that we believed in, while carefully handling Compass funds.
We hope that bit of insight helps you feel better about how that donation came about on behalf of Compass Creative Dramatics and know that your money was not donated in lieu of offering refunds.
If you’re encouraged to join us in supporting Color of Change, you can visit their website at https://colorofchange.org/ and make a donation here https://secure.actblue.com/contribute/page/support-us.
Please note, we will not be responding to questions or requests regarding refunds as exceptions to the refund policy cannot be made and we have dedicated our energies and efforts towards the ways we CAN and WILL be serving you in 2021 and beyond.
If you have questions about why we are not able to offer refunds please watch this video and read this open letter published in June 2020 on our blog where towards the bottom of the letter I answer “Why isn't Compass offering refunds?” in even more detail than the video outlines.
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